Refund policy

Returns Policy

Faulty or Incorrect Items:

If you have received an item that is faulty, damaged, or not what you ordered, please contact us within 30 days of delivery at support@offlynwear.com with:

  • Your order number
  • A description of the issue
  • Photos of the item

We will assess your case and, if approved, provide you with a return address and next steps. Please do not send items back without contacting us first.

Non-Returnable Items We cannot accept returns for:

  • Items that have been worn, washed, or used
  • Items returned without prior approval
  • Gift cards

Refunds Once a return is received and inspected, approved refunds will be processed to your original payment method within 5–10 business days.

Your Statutory Rights Nothing in this policy affects your statutory rights under UK consumer law.

Contact support@offlynwear.com